E-Statements
 Tired of overstuffed mailboxes? Frustrated with filing your old credit union statements? Well, help is finally here. Credit Union of New Jersey is excited to introduce E-Statements. This new product allows you to retrieve your paperless statement each and every month, ABSOLUTELY FREE!
Why should you switch to E-Statements? They are:
And best of all...FREE!
E-Statements: Frequently Asked Questions
What are E-Statements?
An E-Statement is an electronic version of your statement accessible on the internet. You can view and print your statement right from your computer.
Will my E-Statement look the same as my paper statement?
Yes. Your E-Statement looks exactly like your paper statement.
How do I sign up for E-Statements?
Log into home banking, click on user options and select online statement options. Then check the "waive paper statement" selection. In order to sign up for this service, you must have a valid e-mail address.
How long will it take to begin accessing E-Statements?
Once you have signed up, you will gain access the following month. For example, if you sign up in January, you will receive a February E-Statement.
Do I need special software in order to view my statements?
In order to view your E-Statement, you must have Adobe® Acrobat® TM Reader. You can download a free copy of Adobe Acrobat Reader by clicking here.
Is my E-Statement information safe for viewing over the Internet?
We use the latest Internet technology and techniques to ensure that your statement information is as secure as possible. E-Statements are viewed on a secure server.
How will I know when my statement is available?
Each month you will receive an e-mail notification once the statements are ready for viewing.
Will I continue to receive my paper statement in the mail if I sign up for E-Statements?
No.
What if I need a paper copy of my statement?
Members can print their e-statements from their personal computers. Members can request a copy of their statement for a nominal fee.
Can I receive a paper statement as well as an electronic statement?
No, you cannot receive both types of statements.
What if my e-mail address changes or becomes invalid?
If your e-mail changes, you will be required to update your e-mail address on our system. Failure to update your address may result in e-mail delivery issues and the termination of your e-statements service, in which case you will automatically be switched back to the paper version of your statement. You may update your e-mail address under the User Options button in Internet Banking. There will be a $6.00 monthly fee for bad e-mail addresses.
How long are my e-statements saved online?
Statements will be available to view online for six calendar months.
What if I want to cancel receiving E-Statements?
Members can sign into Internet Banking, click on the User Options/Online Statement options button and request the E-Statements service to be cancelled and paper statements to be mailed. Or, you can call the credit union and request the service to be stopped. It takes one statement cycle to cancel.
I'm still uncertain about some things. Can I get in touch with someone to discuss this further?
Of course. If you have any questions or comments regarding E-Statements, you can call 609-538-4061 x 3410 to speak with a Member Service Representative or e-mail us at memberservices@cunj.org.
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