e-Statements
Tired of overstuffed mailboxes? Frustrated with filing your old credit union statements? Well, help is here. CUNJ offers e-Statements, which allows you to retrieve your paperless statement each and every month.
Why should you switch to e-Statements? They are:
e-Statements: Frequently Asked Questions
What are e-Statements?
An e-Statement is an electronic version of your statement accessible on the internet. You can view and print your statement right from your computer.
Will my e-Statement look the same as my paper statement?
Yes. Your e-Statement looks exactly like your paper statement.
How do I sign up for e-Statements?
In order to sign up for this service, you must have a valid e-mail address and do the following:
- Log into Internet Banking
- Click on the User Options tab
- Click Online Statement Options from the list
- Select Waive the mailing of your monthly paper statement.
- Click the Change Online Statement Options button
- Click the Account Access tab
- Read and accept the Online Statements Disclosure
How long will it take to begin accessing e-Statements?
Once you have signed up, you will gain access the following month. For example, if you sign up in January, you will receive a February e-Statement.
Do I need special software in order to view my statements?
In order to view your e-Statement, you must have Adobe® Acrobat® TM Reader. You can download a free
copy of Adobe Acrobat Reader by
clicking here.
Is my e-Statement information safe for viewing over the Internet?
We use the latest Internet technology and techniques to ensure that your statement information is as secure as possible. e-Statements are viewed on a secure server.
How will I know when my statement is available?
Each month you will receive an e-mail notification once the statements are ready for viewing.
Will I continue to receive my paper statement in the mail if I sign up for e-Statements?
No.
What if I need a paper copy of my statement?
Members can print their e-Statements from their personal computers. Members can request a copy of their statement for a nominal fee.
Can I receive a paper statement as well as an electronic statement?
No, you cannot receive both types of statements.
What if my e-mail address changes or becomes invalid?
If your e-mail changes, you will be required to update your e-mail address on our system. Failure to update your address may result in e-mail delivery issues and the termination of your e-Statements service, in which case you will automatically be switched back to the paper version of your statement. You may update your e-mail address under the User Options tab in Internet Banking. There will be a $6.00 monthly fee for bad e-mail addresses.
How long are my e-Statements saved online?
Statements from January 2010 through the present are available to view online.
What if I want to cancel receiving e-Statements?
- Log into Internet Banking
- Click on the User Options tab
- Click Online Statement Options from the list
- Select Receive your monthly paper statement.
- Click the Change Online Statement Options button
Or, you can call the credit union and request the service to be stopped. It takes one statement cycle to cancel.
Get More Information
If you’re still uncertain about e-Statements, we’ll be happy to answer all of your questions. Call 609-538-4061 x 3410 to speak with a Member Service Representative or
e-mail us at
memberservices@cunj.org.
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